What a big cock up for today!!
Dropped off car at 8:15am
Waiting for hire car to turn up at 8:30am, so we can go straight to work.
9am came, no hire car yet. We are freezing out arses off waiting in the cold bodyshop garage, I emailed to find out what is going on. She said she is checking to see what is happening.
9:30am came. Got a reply, saying that Enterprise is coming over straightaway.
At around the same time, Enterprise called the bodyshop garage, saying that the “issue is still being resolved”.
10am - still nothing
10:30am - still nothing. Emailed again. Got a reply, she’s on the phone to Enterprise again.
10:40am - Enterprise said the car is on the way. At last!
11:10am - Car turned up. But they are not going to give me the car, they’re taking me back to the Enterprise office to do the paperwork! ARGH. That’s 30 mins drive away.
11:15am - Decided to give work a miss because by the time we get there and finish the paperwork, it will be already well into afternoon!
11:45 - Arrived at the office. Go through paperwork. They said the car that was supposed to be booked for us is not available. They said we could wait. We said no because we have waited all morning, so they gave us the smallest car they have available - a Toyota Yaris - what a rubbish car and so slow. Think it’s an 1.2 engine or so. Still better than nothing.
12pm - At last, left the hire car company
12:05pm - Something happened! (will go into this once all sorted out)
12:30pm - went to a pub to have a relaxing drink !!!
What a LONG and tiring morning for us… we’re worn out trying to sort it out. The 3rd party insurance was veru sorry but was not happy about it because the hire car booking has been confirmed THREE TIMES, yes that’s right, you read it right… THREE TIMES. Yet Enterprise said there was no booking made! Hence this cock up. I was offered £50 as “loss of earnings or we could issue a cheque to yourself for all this inconvience.” - I accepted it.
Anyway, back to my car… they inspected it and all it needs is a new bumper - part to be ordered and then spray it black. The chassic that holds the bumper protection inside is bent a little but nothing too serious, so all is good. Hoping to have the car ready by the end of Tuesday, but since I have Wed off, I’m going to pick up the car on Wed.
But!
I have to drive all the way to the Enterprise office to drop off the car and then USING the same car, someone will drive us all the way to my home town (where the Ford bodyshop is) so I can collect the car. The drive between my home town and Norwich and then back to my home town is 1 hour round trip, so it’s all waste of time. :/
/rant off
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